Frequently Asked Questions
Move-in cleaning is a full top-to-bottom home cleaning before you start living there. In most jobs we cover kitchen and bathroom deep cleaning, limescale removal, degreasing hobs and cupboards, and sanitising high-touch areas like switches and door handles. We also clean skirting boards, hoover/vacuum thoroughly, mop hard floors, and wipe down internal surfaces such as wardrobes (where access allows). If you've got carpets, we can add carpet cleaning to lift everyday marks. We'll confirm the checklist during booking so you know exactly what's included.
In short, the size and condition of the property drive the timeline. A standard one-bed often takes a shorter visit, while three-beds and larger houses usually need more time for bathrooms, kitchens, and detailed edgework. The biggest factors are how much grime has built up, whether there's mould or heavy limescale, and whether items are still in place. Access also matters - parking, lift availability, and whether keys are ready. We provide a clear arrival window and ask a couple of quick questions before the team starts. For best results, it's also helpful to tell us if you have pets or allergies so we can plan the safest approach.
Our approach is practical, method-led, and designed for rental turnover. Professional cleaners use specialist tools such as powerful vacuums with appropriate attachments, microfibre cloth systems for streak-free wiping, and the right chemical strength for limescale, grease, and soap scum. We also follow a logical workflow - top to bottom, then kitchen and bathrooms, then floors - so surfaces don't get re-soiled mid-clean. Photos are taken before and after in many jobs for reassurance, and the same checklist is followed consistently. Eco rating: 97% of cleaning products and methods are eco-friendly and non-toxic.
Yes - trust and training are at the heart of every move-in clean. Our team is fully insured, DBS-checked, and trained cleaners, so you know the people entering your home are properly vetted. We also work to UK hygiene and health & safety standards, including safe handling and correct PPE where needed. Over time, we've built consistent routines for kitchens, bathrooms, and hard-to-reach edges, which is why customers often say the finish feels like a fresh start. If you'd like, we can explain the process we'll follow for your property layout and any specific concerns.
You're right to check - access to keys, working near chemicals, and cleaning high-touch surfaces should always be handled responsibly. We're fully insured, and our DBS-checked cleaners follow the highest hygiene standards. We also follow all UK hygiene and health & safety standards, including safe chemical use, ventilation where required, and safe floor handling. If you have children, vulnerable residents, or pets, tell us during booking so we can select the safest options and ensure proper dwell times and ventilation.
Pricing is usually based on property size, the condition at handover, and whether you're adding extra services like carpet cleaning or oven cleaning. We aim for fair, transparent quotes - no vague one price fits all approach. When you book, we'll confirm what rooms need attention and whether there are any complications such as heavy limescale, unusual staining, or very limited access. That way, you get a clear expectation of scope and timing. If you're comparing providers, the key is matching the checklist to your property, not just the headline figure. Call our London team and we'll talk it through.
We can often tackle day-to-day grime, grease, and standard marks, and many stubborn issues too - provided the property is accessible and safe to work in. For example, thick limescale, soap scum, and built-up kitchen grease are common in end-of-tenancy situations, and our teams use targeted methods to lift it. If there's active mould, we'll assess it on arrival and discuss the best safe way forward, including whether additional treatment is needed. If there's bulky waste, we'll advise on what can be removed during cleaning versus what should be cleared separately. Photos taken before and after help confirm what's been addressed and what, if anything, needs a further visit.
They're related, but not identical. Move-in cleaning focuses on preparing the home for a new occupant - deeply sanitising bathrooms and kitchens, wiping surfaces, and ensuring floors and fixtures are fresh and presentable. End of tenancy cleaning often includes similar areas, but tenants and landlords may have stricter documentation expectations and checklists tied to deposits. Deep cleaning typically means an even more intensive approach, especially for limescale, grout, and built-up residue. If you're moving into a property that needs extra attention, we'll recommend the right combination so you don't pay for services you don't need. Schedule your cleaning now for a confident handover.
Yes, we regularly clean flats and apartments across London, including central neighbourhoods where access can be tricky. If you're near Chelsea SW3, for instance, we'll plan arrival times around lift availability, delivery bays, and any building entry rules. Our team checks practicality - parking options, door access, and whether the property is empty - before we start. In many cases we work efficiently so you can move in smoothly, with photos before and after for reassurance. Book your cleaner today and we'll tailor the plan to your building layout.
We provide professional cleaning across London and nearby boroughs, with teams that can cover many central and outer districts. Nearby areas include: Camden (NW), Islington (N), Hackney (E), Tower Hamlets (E), Hackney (E), Greenwich (SE), Lewisham (SE), Southwark (SE), Lambeth (SE), Westminster (W), Kensington & Chelsea (W), Hammersmith & Fulham (W), Brent (NW), Ealing (W), and Barnet (N). Tell us your postcode during enquiry and we'll confirm availability and timing. You can also ask for a tailored checklist if your landlord or letting agent has specific requirements.
We're used to working around everyday London life, so cleaning near well-known spots is no problem. For example, customers often request help around South Bank, near Regent's Park, close to Hyde Park, and around Kensington High Street. We also see bookings in and around Oxford Street, along King's Road, near Victoria Station, and close to Greenwich Park. If you're on a side street off one of these areas, mention it when you enquire and we'll advise the best arrival window.
Yes - eco cleaning is a core part of our process. Eco rating: 97% of cleaning products and methods are eco-friendly and non-toxic. We use effective cleaning solutions designed to be tough on grime while still being safer for everyday living. For homes with children or pets, we also prioritise ventilation, correct dwell times, and safe wiping so surfaces are ready to use. If you have any sensitivities, tell us during booking and we'll choose the most suitable products for your situation. Rated 4.9 stars from 761+ verified reviews for our careful, respectful approach.
We focus on leaving the property clean and ready, and we'll always follow local guidance on waste handling. During a move-in clean, we only remove what's appropriate for cleaning-related waste, and we'll advise you if you need to use your borough's council waste services for larger items. Many London Borough councils publish rules for household waste and recycling, and arrangements vary by area. If you're unsure, tell us which borough you're in and whether anything needs separate disposal. You can also check your borough council website for guidance, and we'll help coordinate what we can safely manage.
We back our work with evidence and consistent standards. Depending on the booking, the team can take photos before and after key tasks, including bathrooms, kitchens, and floor finish, so you can see the difference clearly. We also rely on our long-term routines - Over 12 years of professional cleaning services - to keep quality stable across different property types. Our Track record: 6100+ cleaning jobs completed locally, and customers share their results through verified feedback. Many clients also review us on Google Business Profile, Trustpilot, and Checkatrade, which helps others choose with confidence. Our DBS-checked cleaners follow all UK hygiene and health & safety standards.
Absolutely. If you're moving into a property with heavier mess - such as dust from recent works - or you want a full fresh start finish, we can add suitable extras. Carpet cleaning is often a popular add-on for removing everyday marks and refreshing pile, while after builders cleaning can help shift construction dust from skirting boards, frames, and hard-to-reach ledges. We'll confirm what's included and make sure the plan doesn't overlap or duplicate. If you're unsure, describe the issue during booking and we'll recommend the right upgrade. Call our London team for a quick, practical suggestion.
