Move Out Cleaning Service Terms and Conditions

These Terms and Conditions apply to the provision of professional move out cleaning services to private and commercial clients within the United Kingdom. By booking a move out clean, you agree that you have read, understood, and accepted these Terms and Conditions. They form the entire agreement between you and the cleaning provider for move out cleaning services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company, letting agent, landlord, tenant, or other party making the booking or on whose behalf the booking is made.

Premises means the property, including any interior areas, garages, and outbuildings if agreed, where the move out cleaning is to be carried out.

Services means the move out cleaning services agreed with the Client, which may include end of tenancy cleaning, pre-sale cleaning, post-lease cleaning, or comparable move out cleaning tasks.

Cleaner means any employee, contractor, or representative engaged by the cleaning provider to deliver the Services.

Agreement means the contract formed between the Client and the cleaning provider under these Terms and Conditions.

2. Scope of Services

Move out cleaning is a one-off deep cleaning service intended to bring the Premises to a professionally cleaned standard suitable for tenants moving out, new occupants moving in, or property marketing. The exact scope of work shall be confirmed at the time of booking and may include, where specified:

General cleaning of rooms, including dusting, vacuuming, and wiping of accessible surfaces.

Kitchen cleaning, including surfaces, cupboards, sinks, hobs, ovens, and white goods where accessible and included in the quote.

Bathroom and toilet cleaning, including descaling of taps, shower screens, tiles, and sanitary ware.

Internal window cleaning, where safely accessible without the use of specialist equipment.

Additional services such as carpet cleaning, upholstery cleaning, or external areas, only if expressly agreed and itemised in the booking confirmation.

The Services do not include the removal of hazardous materials, specialist restoration work, building or repair work, high-level external window cleaning, or any other tasks that fall outside standard cleaning practices unless expressly agreed in writing.

3. Service Area

The cleaning provider operates within a defined service area in the United Kingdom for residential and rental properties. Acceptance of a booking is subject to the Premises being located within the current operational area. The cleaning provider reserves the right to decline or cancel a booking where the Premises fall outside its service coverage or where travel conditions make attendance impractical or uneconomical.

4. Booking Process

4.1 Bookings may be requested by the Client through an online form or other agreed method. A booking is only confirmed when the cleaning provider issues a confirmation specifying the date, approximate time of arrival, services to be performed, and the price or pricing basis.

4.2 The Client is responsible for providing accurate information, including property size, number of rooms and bathrooms, current condition, parking arrangements, and any particular cleaning requirements. The cleaning provider relies on this information when preparing a quote and scheduling staff.

4.3 If on arrival the Premises differ significantly from the description provided, or if additional areas or tasks are requested, the cleaning provider may, at its discretion:

Adjust the price to reflect the additional work and seek the Client's agreement before proceeding, or

Limit the Services to those reasonably deliverable within the booked time and quoted price, or

Refuse to undertake the work if the conditions are unsafe, unsanitary to an extreme degree, or otherwise unsuitable.

4.4 The Client must ensure access to the Premises at the agreed time, including any necessary keys, entry codes, parking permits, and instructions. Waiting time or failed access may be subject to additional charges.

5. Price and Payment

5.1 All prices are provided in pounds sterling. Unless expressly stated otherwise, prices are inclusive of labour, cleaning products, and equipment required for the Services.

5.2 The cleaning provider may require a deposit or full prepayment to secure the booking. Any such requirement will be notified to the Client before confirmation of the booking.

5.3 The balance of any fee, where applicable, is payable on or before the day of service by the payment methods accepted at the time of booking. Time for payment shall be of the essence.

5.4 If payment is not received when due, the cleaning provider reserves the right to:

Withhold or cancel the Services, and or

Charge interest on overdue sums at the applicable statutory rate from the due date until payment is received in full, and or

Recover reasonable costs incurred in seeking payment.

5.5 For corporate or lettings clients with account facilities, payment terms shall be as agreed in writing. Failure to adhere to payment terms may lead to withdrawal of credit and requirement of payment in advance for future bookings.

6. Cancellations, Rescheduling, and Access

6.1 The Client may cancel or reschedule a booking by providing notice within the timeframe communicated at the time of booking. If sufficient notice is given, any deposit paid may be refunded or applied to a rescheduled appointment at the cleaning provider's discretion.

6.2 Where the Client cancels or reschedules with insufficient notice, or fails to provide access to the Premises at the agreed time, the cleaning provider may charge a cancellation or call-out fee, up to the full amount of the quoted price, to cover allocated staff time and lost opportunities.

6.3 The cleaning provider may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, staff illness, or operational issues. In such cases, the Client will be offered an alternative date and time. Liability shall be limited to rescheduling or refund of any sums paid for the affected booking.

7. Client Obligations

7.1 The Client must ensure that the Premises are safe for work and that utilities, including water and electricity, are available. Where utilities are unavailable or access is significantly impaired, the cleaning provider may cancel or curtail the Services and apply appropriate charges.

7.2 The Client must remove personal belongings, valuable items, and excessive clutter prior to the start of the Services, unless otherwise agreed. Move out cleaning is not a house clearance service and does not include packing or removal of furniture or possessions.

7.3 The Client is responsible for securing fragile, irreplaceable, or high-value items. The cleaning provider shall not be responsible for damage to such items where they have not been identified or protected by the Client.

7.4 The Client shall ensure that any pets at the Premises are safely contained and do not interfere with the delivery of the Services.

8. Waste and Rubbish Regulations

8.1 The cleaning provider complies with applicable UK waste regulations. Move out cleaning does not include the removal or off-site disposal of large quantities of household waste, furniture, building waste, electrical items, or hazardous substances.

8.2 Rubbish removal is limited to small volumes of general waste generated during the cleaning process, such as used cloths, packaging of cleaning supplies, and small amounts of household debris that can be disposed of in the Client's on-site bins.

8.3 Where the Client requests removal of additional waste, any such work must be agreed in advance and may be subject to additional charges. The cleaning provider reserves the right to decline the removal of waste that requires a licensed carrier or specialist disposal.

8.4 The Client is responsible for ensuring that any on-site bins are available and suitable for legal disposal of general household waste. The cleaning provider will not dispose of controlled waste inappropriately or in breach of local collection rules.

9. Quality of Service and Complaints

9.1 The cleaning provider aims to deliver Services to a professional standard suitable for move out and end of tenancy purposes, taking into account the condition and age of fixtures and fittings.

9.2 If the Client is dissatisfied, they must notify the cleaning provider as soon as reasonably possible, and in any event within 48 hours of the Services being completed, providing details and evidence where available.

9.3 Subject to reasonable verification, the cleaning provider may offer one of the following remedies:

Arrange for the area of concern to be re-cleaned, or

Provide a partial refund, or

Offer a discount on future Services.

9.4 The choice of remedy shall be at the cleaning provider's discretion, taking into account the nature of the complaint, the condition of the Premises, and the extent to which the issue arises from fair wear and tear, pre-existing damage, or limitations of the materials.

10. Liability and Insurance

10.1 The cleaning provider maintains appropriate public liability insurance for the provision of cleaning services within its service area.

10.2 The cleaning provider's total liability for any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall not exceed the total fee paid or payable for the specific booking in respect of which the claim arises, except where liability cannot be limited by law.

10.3 The cleaning provider shall not be liable for:

Normal wear and tear or deterioration of surfaces and fixtures.

Damage caused by defective or improperly installed fixtures, fittings, or appliances.

Existing stains or damage that cannot be removed or remedied by standard cleaning methods.

Loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.

10.4 The Client must report any alleged damage or loss as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Client shall allow the cleaning provider a reasonable opportunity to inspect the alleged damage before any repair or replacement is undertaken.

11. Access, Keys, and Security

11.1 If the Client provides keys or access devices, they must be clearly labelled without showing the full address. Keys will be kept secure by the cleaning provider while in its possession.

11.2 The cleaning provider will take reasonable care to secure the Premises on departure, including locking doors and closing windows where these were closed on arrival. The Client remains responsible for overall security of the Premises.

12. Health and Safety

12.1 Cleaners shall work in accordance with applicable health and safety laws and shall not be required to undertake tasks that may place them at risk, such as working at unsafe heights, lifting excessively heavy items, or handling hazardous substances.

12.2 The cleaning provider reserves the right to withdraw staff from the Premises if they consider the working environment unsafe or if they are subjected to abusive, intimidating, or inappropriate behaviour. In such cases, the booking may be treated as cancelled by the Client and fees may apply.

13. Intellectual Property and Marketing

13.1 Any materials, checklists, or documentation provided in connection with the Services remain the property of the cleaning provider and may not be copied or reproduced without consent.

13.2 With the Client's consent, the cleaning provider may take anonymised photographs of the Premises before and after the Services for quality assurance, staff training, and marketing purposes, provided that no personal data or identifying information is disclosed.

14. Data Protection

14.1 The cleaning provider will collect and process personal information from the Client for the purposes of managing bookings, delivering Services, processing payments, handling complaints, and fulfilling legal obligations.

14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Client's details will not be sold to third parties. Information may be shared with service partners or insurers where reasonably necessary to provide the Services or handle claims.

15. Amendments to Terms and Conditions

15.1 The cleaning provider may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

15.2 Any changes required by law or regulation may take effect immediately and apply to all existing and future bookings, where legally permitted.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking for move out cleaning services, the Client confirms acceptance of these Terms and Conditions and agrees to be bound by them in full.