Frequently Asked Questions

You'll usually get a quick pre-check, then our end of tenancy team follows a room-by-room plan, finishing with a final inspection. With Over 12 years of professional cleaning services and Rated 4.9 stars from 761+ verified reviews, we aim to leave your property tenant-ready and ready for the landlord's inspection. We also take before-and-after photos for peace of mind, and we can focus on high-touch areas like kitchens and bathrooms. Eco rating: 97% of cleaning products and methods are eco-friendly and non-toxic - so we're careful with smells and surfaces.

A proper move out clean covers far more than quick surface wiping. For kitchens, we typically degrease worktops, clean inside cupboards (where agreed), address splashbacks, and thoroughly clean ovens, hobs, and extractor areas. Bathrooms are treated for limescale and soap scum, with toilets, sinks, tiles, and shower screens cleaned to a tenant-standard finish. Floors are vacuumed and mopped, including edges and skirting boards, and we'll detail around door frames and architraves. If you've requested extras like carpet cleaning or after builders cleaning, the scope is agreed in advance so you don't get surprises.

Yes - our approach relies on the right equipment and the right technique for each surface. We commonly use microfibre cloths, specialist bathroom descalers, degreasers for kitchen grease build-up, and steam or targeted extraction where it makes sense. For floors, we'll choose whether mopping, machine cleaning, or detailed spot work is needed based on the property condition. That's how we reach the tenant-standard finish landlords look for, especially in heavily used rooms. Our DBS-checked cleaners follow the highest hygiene standards, so the method is effective and safe for occupants and pets.

We only send trained cleaners who understand how inspections are typically carried out. Our fully insured team is DBS-checked, and everyone follows consistent cleaning checklists to keep standards steady from job to job. We also align our processes with UK hygiene and health & safety standards, which helps when you have sensitive areas like mould-prone bathrooms or heavily scaled taps. If you're working to a strict timeline, we'll confirm what's realistic and what's needed to hit the expected standard. Many clients book because they've seen the quality for themselves through Google Business Profile and other verified feedback.

Absolutely. We provide fully insured coverage for peace of mind, and our cleaners are DBS-checked before attending any property. That means you're not just getting a random cleaner - you're getting background-checked professionals who know how to respect keys, access instructions, and the condition of your belongings. We also follow safe working practices throughout the clean, which is particularly important for kitchens, bathrooms, and any areas needing stronger treatment. You can also review our history of completed jobs locally, including 6100+ cleaning jobs completed locally, to see how we perform in real properties.

Pricing depends on the property size, the condition at handover, and which rooms need extra attention. A lightly lived-in flat will usually take less time than a property with heavy oven grease, limescale build-up, or lots of scuffs on skirting boards. Access requirements also matter - parking, lift bookings, and whether you need blinds or oven servicing treated carefully. If you want carpet cleaning alongside the end of tenancy clean, we'll quote that separately or as an agreed add-on. We'll always confirm scope clearly so you're not paying for things you don't need.

We understand moves don't wait, so we'll do our best to match your handover date. After you get in touch, we can discuss availability and agree on an arrival time window that fits your keys or access arrangement. For quick turnarounds, it helps to share photos or a short description so we can plan the right equipment and products before we arrive. That reduces wasted time and helps the clean finish to inspection standard. If you're aiming to complete a deep cleaning and end of tenancy clean on the same day, book early so the right team can be assigned.

We provide professional cleaning across London and nearby boroughs, including end of tenancy cleaning for flats and houses. Common nearby areas we support include: Camden (NW1), Islington (N1), Hackney (E8), Tower Hamlets (E1), Hackney (N16), Southwark (SE1), Lambeth (SE1), Westminster (W1), Kensington and Chelsea (W8), Hammersmith and Fulham (W12), Greenwich (SE10), Lewisham (SE13), and Wandsworth (SW11). If you're not sure we cover your postcode, send your details and we'll confirm quickly. London Borough of your area can also influence parking and access, so it's best to tell us upfront.

We regularly support customers who are near well-known London spots, where access can be tight or parking is restricted. For example, we can help around Regent's Park, Hyde Park, and Southwark Cathedral, plus areas near the South Bank, Waterloo, and London Bridge. If your property is near a busy route like Oxford Street or close to a major tube hub, we'll plan around restrictions so the clean still happens efficiently. Share the nearest landmark or road with your booking request and we'll tailor the arrival plan for your area.

Stubborn marks need the right treatment, not just more scrubbing. For ovens and greasy hobs, we use appropriate degreasers and follow product dwell times to lift grime effectively. For limescale and soap scum, we use descaling products suited to the surface type, then rinse and finish so it doesn't smear or leave film. If mould is present, we'll assess first and focus on safe removal and proper cleaning, while staying mindful of ventilation and hygiene. We've built a track record with 6100+ cleaning jobs completed locally, so we're used to inspection-level expectations and tricky bathrooms.

Yes - our eco approach is designed to be effective, not weaker. Eco rating: 97% of cleaning products and methods are eco-friendly and non-toxic, meaning we choose safer formulations while still tackling grease, scale, and everyday grime. We also use microfibre cloths and targeted dilution to reduce waste and minimise unnecessary chemical use. That balance helps homes stay fresh for tenants and reduces harsh odours. In practice, you'll still get the same room-by-room standard expected for end of tenancy cleans, supported by consistent checklists and careful equipment handling.

We do - before-and-after photos are taken so you have clear evidence of what was completed. That can be especially useful when disputes come up after the inventory check, because you can show what the property looked like at the end of the service. We also follow a checklist approach, so your clean isn't random; it's systematic, with attention to kitchens, bathrooms, and high-impact areas where landlords focus. If you've seen feedback on Trustpilot, Checkatrade, or Google Reviews, you'll know clients often mention the photo proof and consistent standard as the reason they rebook.

We always aim to handle waste responsibly and in line with local rules. In London, what you can recycle or bin can vary by borough, and councils often have specific guidance on mixed waste and packaging. We'll separate typical waste where possible and avoid unnecessary packaging during the job. If your property has restrictions - like limited bin capacity - we'll respect them and advise on the best option for what's left behind. For borough-specific recycling guidance, check your local council's website for the recycling centre rules or your nearest collection instructions.

Our aim is always a tenant-ready finish you can feel confident about. If you notice something that needs attention after the clean, contact us quickly so we can assess what's needed to get it right. Because we operate with consistent checklists and trained staff, issues are uncommon - but we're still accountable and want you to leave with peace of mind. Many customers choose us because they've seen how we perform across 6100+ cleaning jobs completed locally and because we're Rated 4.9 stars from 761+ verified reviews. You can also view updates on our Google Business Profile for reassurance.

When you're arranging access, it helps to use a nearby reference point. Many of our clients book cleaning jobs around roads and green spaces like Oxford Street, Kings Road, Baker Street, Kensington High Street, and Harrow Road, plus parks such as Regent's Park and Hyde Park. If your home is close to these areas, you can mention the nearest road or park and we'll plan timing for traffic and entry. It's also helpful for flats in busy boroughs, where lift access and parking rules can affect arrival time. One booking detail like this can make a big difference on handover day - especially in London Chelsea SW3 where access can be particularly time-sensitive.
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